Support

Please find below the necessary customer support information on all the products and services offered by Delcom. Alternatively, should you wish to speak with our customer service experts, please call us at (819)378-3636 

  • Service and Supplies

    Supplies and Technical Service

    In order to better serve you, please choose from one the following three options to proceed with placing a technical on-site service call, or for supplies replenishment.

    Contact us by telephone at (819)378-3636

    Contact us by fax at (819)378-2854

    Contact us by email at jftrussart@docuflex.ca

  • Technical Support

    We’re here to help you! Delcom is committed to addressing any technical issues you may experience with your equipment. For technical service, please contact our support team immediately at (819)378-3636. You can also reach us by email at jftrussart@docuflex.ca.

     

  • Software and Solutions Support

    Docuflex is at your service! Our dedicated technical software support team is committed to assisting you with any of the software solutions we offer. Should you require after-sales technical service support, or any other software-related assistance, please contact us and one of our software support experts will contact you

  • Downloads

    Downloads for Manuals, Drivers, Software and Brochures 

     

    Ricoh's Software and manual Download Page

  • Meter readings

    To continue receiving EXCELLENT customer service, your account needs to be kept up to date by providing Docuflex with current equipment meter readings. Docuflex is pleased to offer no-charge automated meter reporting for all of your network-connected devices through our exclusive embedded software. Details are outlined by following the link below, along with two other reporting options should for some reason you choose to decline automated meter collection.

    Meter reading